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Technical Support for DataDirect XML Converters™

DataDirect Technologies offers the most comprehensive worldwide technical support in the industry. We call it SupportLink. No one can match our level of expertise in data connectivity middleware. It's one of the main reasons people choose DataDirect products.

Should you ever need help getting the most out of our drivers, our support team is available with a live voice on the phone ready to answer questions about all of our products. Rest assured, we'll be here if you need us!

You can choose between toll-free, unlimited phone support, e-mail and web self-service case reporting. Our SupportLink staff knows DataDirect XML Converters™ inside and out.

Document Support

View the complete documentation set for DataDirect XML Converters™. Also receive tips on viewing and printing the DataDirect XML Converters™ product books. All XQuery documentation is available in .PDF and HTML format - to view .PDF versions, download Adobe Acrobate Reader here.

Standards Support

DataDirect XML Converters™ 3.0 supports the following standards: Flat-Files, EDIFACT, IATA, X12, and EANCOM. To learn more about these standards and to read detailed descriptions of how each standard is supported, click the "Standards Support" link above.

Technical Support Forum

The DataDirect XML Converters™ Developer Forum is a collaborative community where visitors share their experience with each other to get the most out of using DataDirect Technologies' XML Converters. If you need assistance with XML Converters, please visit SupportLink Online at support.datadirect.com, where you'll find an extensive knowledgebase, FAQs and case reporting.

SupportLink Offerings

Your SupportLink contract includes unlimited access to our SupportLink Live service, with toll-free access available in most countries. Technical experts are available to share experience and skills in using DataDirect Technologies' products.

SupportLink Benefits

SupportLink is the most comprehensive worldwide technical support tool in the industry. With SupportLink, you have easy access to toll-free, unlimited phone support, and e-mail and web self-services case reporting so you can get all of your product questions answered by a DataDirect Technology support representative.