Technical Support

SupportLink Benefits

SupportLink is the most comprehensive worldwide technical support tool in the industry. With SupportLink, you have easy access to toll-free, unlimited phone support, and e-mail and web self-services case reporting so you can get all of your product questions answered by a DataDirect Technology support representative.

“What do you get when you purchase SupportLink”

Free Product Updates for 1 Year
24 x 7 toll-free phone access to technical experts
- Over 100 combined years of experience with DataDirect products; Over 125 years of industry experience
- Experts in data access standards
- Experience with multiple databases, applications, languages and tools
- Team is co-located with Development and QA resources
- Many of our engineers are multilingual
Online case reporting and status updates
Email case reporting
Same business day response to electronic requests
Comprehensive KnowledgeBase
- Over 2000 documents available to search for your issue and a potential resolution
Extensive Product Documentation, Technical Briefs and White Papers

Try DataDirect XML Converters™ Free!

Put the power, scalability, and performance of DataDirect XML Converters™ to work for you today! Our free trial lets you see for yourself how easy it is to develop scalable data integration applications that convert relational, EDI, and other file formats into XML!

Download DataDirect XML Converters™ today!

Contact An Account Representative Today

Do you ever just want to speak with someone in person to get all of your questions answered? Well our account reps are here to help. If you have any questions about purchasing or licensing, then give us a call at: 1-800-876-3101 (North America)
44 (0) 1753 218930 (World). Or you can simply request more information online.